Frequently Asked Questions
 

How many people can The Arbor Loft & Arbor at the Port accommodate?

The Loft can accommodate 220 for a seated dinner including areas for cocktail hour and dancing. The Port can accommodate 400 for a seated dinner with areas for cocktail hour and dancing. The German House can accommodate 180 people for a seated dinner with areas for cocktail hour and dancing.
 

What is included in the venue rental fee?

Full Day Room Rental

  • 60” Tables

  • Mahogany Chiavari Chairs

  • Your choice of  Floor length Linens and Napkins

  • Free Ceremony and Ceremony Assistance

  • Decorative Lounge Furniture

  • High and Low Cocktail Tables

  • Setup and Tear Down

  • Onsite Arbor Loft Service coordinator

  • Bar and Service Staff

  • Memory and Guestbook table setup

  • Day-of Vendor Coordination

  • Dessert Table Setup

 Do you host ceremonies in the space?

Yes! We love to host ceremonies and they are complimentary when you book your reception with us! Our team will even take charge of your ceremony timeline and processions. In addition, there is no additional cost for rehearsals in the space, as long as it fits into normal business hours.

Your ceremony rehearsal will be planned a month in advance according to our current event schedule.
*we will personally be in touch with all couples to discuss availability for rehearsals.


Can I host just my ceremony in the space?

No, if you are going to have your ceremony in our space, we also require you to have your reception as well.


Do you have a bridal suite?

Yes! We have bridal suite access at all 3 venues.

Is there a cake cutting fee?

No, there is no cake cutting fee. However, all desserts must be provided by a licensed bakery.  


When do I have access to the space on our wedding?

You are able to get into the space as early as 12:00 pm the day of for decorating if you have rented out the space for the entire day. However, it is possible to have access to the space earlier than 12:00 pm with approval from your event planner.


When do I have access to the space for my corporate/fundraising event?

That timeline is discussed with the event planner hosting your event. If you are already renting the space on a per hour basis, the time you come in to set up will have to be accounted for in your overall rental space fee.

Where do my guests park during the event?

At the Arbor Loft:
We have ample parking at various locations around The Arbor Loft and in the Hart's Grocers lot. PLEASE contact your event coordinator about parking guidelines. Since the Inner Loop is still under major construction, we highly recommend parties over 75 guests to incorporate valet services. We can take care of handling the communication and timeline with our exclusive valet company, Lakeview Valet.

At Arbor at the Port:
There is ample parking at the Port of Rochester! All lots are owned by Monroe County and the City of Rochester and are under 24 hour surveillance. 
 

When can my vendors get in the space day of?

Your vendors are advised to arrive a few hours prior to the start of your event. You will be in charge of communicating to them after speaking with us on arrival times so we can ensure one of our staff members will be on location to unlock.

 *Vendors are responsible for bringing any outside items out with them. If anything is left behind it is the vendor’s responsibility or your own to return items to the proper place.

 

Do you accept outside caterers besides your preferred listed options?

Yes, we do as long as they are a licensed caterer.. We ask to have a meeting with them beforehand about our set administration fees as well as bringing them in for a walk through of the space prior to your event. An hourly staffing rate includes set up, break down, clean up, security, staffing and organizing your event in its entirety. We do not provide hot boxes, serving utensils and/or chaffing dishes. The caterer is responsible for providing that miscellaneous equipment. 

 

Can I bring in my own alcohol?

No, the only exception to bringing in your own alcohol is if you are a non profit organization who is having it donated. There is a $250.00 corkage fee in that case. There is a $3,000.00 minimum at the bar on all weekend events.

 

Can I drop off items the day before my event?

You can drop off items and keep them in our locked storage room. Please contact your event coordinator for more details regarding where you may store your things.

 

When do you need final guest counts for our wedding?

We need a total count for guests two weeks before your wedding date. 

 

When do you need final payment for our wedding?

We need your final payment in hand two weeks before your wedding date. 

 

When can I pick up items from my event?

We prefer to have all things picked up directly after your event; however, you're more than welcome to store items after your event and arrange to pick them up during business hours, Tuesday-Saturday between 10 a.m.-5 p.m.

 

What forms of payment do you accept?

We can accept cash, credit or check.