FAQs

How many people can the Arbor Loft & Arbor at the Port in Rochester, NY hold?

  • Arbor Loft can comfortably hold 200 for a seated dinner and 250 for a cocktail style event. 

  • Arbor at the Port can comfortably hold 300 for a seated dinner and 525 for a cocktail style event.

What is included with the venue rental fee for a wedding reception?

  • Full Day Room Rental (10:00 am - 11:00 pm)

  • Valet (Arbor Loft)

  • Onsite Ceremony with Ceremony Assistance

  • Onsite Arbor Venues Service Coordinator

  • Day-Of Vendor Coordination

  • Memory and Guest Book Table Setup

  • Dessert Table Setup

  • 60” Round Tables (Limited 6’ & 8’ Long Tables)

  • High and Low Cocktail Tables

  • Your Choice of Floor-Length Linens and Napkins

  • Mahogany Chiavari Chairs (The Arbor Loft) / Natural Wood Crossback Chairs (Arbor at the Port)

  • Decorative Lounge Furniture

  • Glassware, Flatware, China

    *Bridal Suite Available

    **All Saturdays Bookings Include: Complimentary Bridal Suite, Champagne Toast, $200 towards Agathi & Co Rentals

Do you have a space for an on-site ceremony? 

Yes, ceremonies are complementary when you book your reception with us! Our team will assist with your ceremony timeline and processions, as well as give you helpful tips during your rehearsal. There is no cost for ceremony rehearsals inside the spaces; outdoor ceremonies at Arbor at the Port are available for an additional cost.

Can we bring in our own catering? 

Not at this time. Work with our in-house catering team Folk Catering, Fare Catering, or choose from our carefully curated list of caterers. All desserts must be provided by a licensed bakery. Flawless service and delicious food is a non-negotiable. Trust us to help you make sure your guests are full and happy!

Is there a BRIDAL SUITE WHERE WE CAN GET READY?

Yes! You're able to begin getting ready onsite at 10:00 am on your wedding day at both locations, with available mimosa & coffee cart add-ons.

  • The Arbor Loft has a beautiful, spacious bridal suite, and hair and makeup teams can come onsite. Our salon-style setup makes getting ready easy and fun. The bridal suite is $300 for the day and includes brunch for up to 8 guests.

  • Arbor at the Port has an intimate bridal suite included with the venue rental.

When do I have access to the venue on the day of our wedding?

You and your vendors will have access to the venue from 10:00 am - 11:00 pm. Your wedding will be the only event we host that day! If you're hosting an event other than a wedding, please consult with your event coordinator about access time, as some events are booked hourly.

Do you have access to parking or budget-friendly parking options for guests?

  • We have plenty of free parking at the Port for your guests.

  • At the Loft, we include complementary valet with our venue rental pricing. If additional parking is needed, St. Joe’s Parking Garage on Clinton charges $2 per car for the first 2 hours. (Less than 30 minutes is free.) You’ll need to call (585) 295-9500 to ensure a security guard will be onsite to let cars in and out.

Can I drop off my decorations the day before my wedding?

Absolutely. We have a locked storage space at each venue, available to you at no charge before and after your wedding. We just ask you to fill out an inventory form to ensure all of items are accounted for by both us and you!

How long can I wait to pick up my decorations, flowers, and remaining cake after my wedding?

We understand you may have a very busy weekend with family and friends in town, so we set a pick up time - usually within two days of your wedding! Vendors are responsible for removing all equipment the night-of, unless previously discussed with the event coordinator.

What forms of payment do you accept? 

We accept cash, personal & certified checks, money orders, and card payments. Since we use Square for our card processing, we have to add 3.5% to any card payments. As a ‘Thank You’ for booking with us, we do waive the 3.5% fee for initial deposit payments made via card.

Can I bring my own alcohol or bartender?

No. Our in-house bar staff will work with you to stock your bar. We also have many different customizable bar packages for you to choose from.

Do you provide an event/wedding planner?

You’re in luck! We are a team full of wedding planners who are also event coordinators, so we will help you make the best decisions when it comes to vendors, timeline, and floor plan! We also have a team member onsite during your wedding to execute the timeline and floor plan we create with you, as well as work with your vendors. At the end of the night, our team will pack up of all of your flowers, decor, etc. Head right to the afterparty, stress-free!

Do you have furniture rental or wedding decor rental options?

Yes! We have quite a few choices in our rental catalog.

Are you located close to any hotels in Rochester?

  • The Arbor Loft location has many hotels within a mile radius, since it's located in the heart of downtown Rochester.

  • Arbor at the Port is located right off Lake Ontario, so the hotel options nearby would require transportation.

Do you provide A/V equipment if we aren't planning on using a wedding DJ or band?

We have high quality speakers and microphone setup in both locations and available to rent.

Can we have our dog in our ceremony?

Absolutely! We welcome and love all furry friends.

Are real candles or rose petals allowed?

Lit candles are allowed, as long as they are in a glass container (lantern, votive, hurricane, etc.). Rose petals (real or faux), birdseed, rice, confetti, and glitter are prohibited. Failure to comply will result in a fee.

How do I reserve a date for my wedding reception?

All of our dates are first come, first served. We require a deposit and a signed contract to officially reserve a date. To reserve a date, simply fill out our venue submission form. Our team will send package information, talk about availability, pricing, and even schedule a tour! We look forward to meeting you!